Multiplan believes that the quality of relationships is linked both to an adequate and healthy work environment and to the conduct encouraged by the Company through its policies and guidelines.

All contracts include specific clauses regarding regulatory conduct, anti-corruption, and social and environmental matters, which also apply to all subsidiaries and service providers.

Across all business relationships, the Company makes it clear that it rejects any form of discrimination, corruption, harassment, child labor, or forced labor.

Internally, the Company seeks to support employees by ensuring opportunities for peaceful coexistence and, whenever necessary, implementing actions to resolve conflicts.

The Human Resources Department receives requests, suggestions, or complaints from employees. In turn, Multiplan’s communication channels ensure that clients and consumers can submit questions related to satisfaction, complaints, and suggestions, which are promptly welcomed and addressed with agility. The tools that guarantee the continuous operation of these channels include the Customer Service Department (SAC), the Call Center, the Contact Us platform, and the Company’s social media sites — Facebook, Instagram, and TikTok. In addition, the malls regularly conduct initiatives and commissioned surveys to measure customer satisfaction, while also developing other practices targeted at this audience.

Through periodic evaluations and a work routine carried out attentively and responsibly, Multiplan seeks to ensure that all its products and services comply with regulatory standards and best practices in health and safety.

In addition to on-site medical clinics and standby ambulances, the shopping centers have a fire brigade composed of firefighters, operational and administrative staff, tenants, and outsourced workers, who are directly involved in accident prevention and trained to provide first aid.

For outsourced companies, Multiplan maintains contracts that require compliance with all legal requirements related to occupational safety and health, including the provision, training, and supervision of the use of personal protective equipment (PPE), as well as monitoring proper handling of chemical products.

These contracts also include specific clauses that guarantee all employees the benefits established in the collective bargaining agreement (CBA).

Multiplan’s shopping centers are engaged in developing social and awareness campaigns, addressing relevant issues such as those outlined below:

• Emergency actions with local impact: in response to the 2024 climate crisis in Rio Grande do Sul, ParkShopping Canoas and BarraShoppingSul became emergency support centers. They provided infrastructure and basic supplies such as restrooms, electricity, internet, and drinking water. ParkShopping Canoas even operated as a temporary air terminal, serving more than 80,000 passengers on 500 flights. Multiplan also donated over 220 tons of relief items, reinforcing its role as a driver of social development and community mobilization;
• Education Project: in 2024, Multiplan’s Education Project was expanded to all 20 shopping centers, offering elementary and high school classes to employees, tenants, and service providers. This initiative promotes both personal and professional development by enabling access to formal education;
• Christmas Fundraiser: a holiday campaign designed to support families in vulnerable situations. Throughout December, customers are invited to register their receipts in the Multi app, and for each receipt registered, the Company donates R$0.10 to partner social institutions. Over the years, the Christmas Fundraiser has become a “chain of goodness,” growing in engagement and results with each edition. In 2024, to further amplify the impact, Multiplan committed to doubling the total amount raised, extending even greater support to the comunity. In total, 4.6 million receipts were registered, with R$1.1 million donated;
• Fighting food waste and raising awareness: in September 2024, the Company joined the “Pact Against Hunger” campaign, raising awareness about food loss and waste across its shopping centers;
• “Multiply Good” (Multiplique o Bem): Multiplan’s social hub that connects local and corporate initiatives to generate positive impact in education, health, solidarity, and inclusion within the communities where it operates. In 2024, 235 actions were carried out under the initiative, benefiting more than 700,000 people, with 323,000 hygiene and clothing items collected, 371 tons of food donated, and support for the adoption of 705 animals;
• Inclusion and mental health: sensory rooms were implemented for people with autism spectrum disorder (ASD) and other neurodiversities, helping reduce overstimulation within the malls. In 2021, Multiplan also inaugurated MultiSer at RibeirãoShopping — the first emotional management center inside a shopping mall, staffed with psychologists specialized in promoting well-being and empathy.

In addition, the shopping centers regularly carry out other initiatives to foster community interaction and awareness, such as:

• Events on commemorative dates: social events during Easter, Children’s Day, Women’s Day, and Christmas;
• Health campaigns: vaccination drives, blood donation, Pink October (breast cancer awareness), Blue November (prostate cancer awareness), and Orange December (skin cancer awareness);
• Fundraising and donation campaigns: clothing, toys, books, food, lost-and-found items, and NGO support;
• Adoption campaigns: dogs and cats; and
• Exhibitions: addressing social, cultural, and sports themes.

Committed to best practices in energy efficiency across its properties, Multiplan purchases electricity through the Free Energy Market for all its shopping centers, ensuring greater competitiveness and sustainability in energy management.

ParkShopping Canoas, inaugurated in 2017 and inspired by Nordic architecture, became a benchmark by incorporating solutions such as extensive natural lighting and photovoltaic trees that power parking lot lighting and enable mobile phone charging. Many of these practices have since been replicated in other properties of the Company.

More recently, ParkJacarepaguá, inaugurated in 2021, has established itself as Multiplan’s most advanced shopping center in environmental management, bringing together high-performance measures in energy efficiency, conscious water consumption, waste management, and emissions reduction. The property also received LEED certification, an international standard that attests to excellence in sustainable construction.

In addition, the corporate projects ParkShopping Corporate and Morumbi Corporate also hold LEED certification, further reinforcing the Company’s commitment to international standards in construction and operational practices.

The management of water consumption in Multiplan’s projects is carried out in a manner that is consistent with local realities, current legislation and always in a way that attends to sustainability and is in line with the consciousness-raising actions promoted by the Company.

Since 2014, Multiplan have produced its Inventory of Greenhouse Gas Emissions (GHG), developed according to the specifications of the Brazilian GHG Protocol Program: Accounting, Quantification and Publication of Corporate Inventory of Greenhouse Gas Emissions.

Internationally recognized greenhouse gases regulated by the Kyoto Protocol have been taken into account: carbon dioxide (CO2); methane (CH4); nitrous oxide (N2O); sulfur hexafluoride (SF6); hydro fluorocarbons (HFCs); per fluorocarbons (PFCs); and nitrogen trifluoride (NF3).

The objective of the Inventory production is to monitor the evolution of the emission of gases in each asset and to elaborate action plans for the reduction or control of the volume of these gases.

Due to the large number of people circulating through Multiplan’s projects, the amount of materials made available is high, especially with regard to restroom hygiene.

The disposal of waste in Multiplan projects follows the guidelines established by the National Policy on Solid Waste (Law 12.305/10) and the Selective Collection in Shopping (Law 12.528/07). The company also participates in the implementation of the Solid Waste Management Program (PGRS), which guarantees awareness and a correct destination for discarded materials, both in shopping malls and in administrative areas.

The main waste sent for recycling consists of paper, cardboard, plastic, glass, iron, aluminum and light bulbs. The waste destined sent to landfills is organic waste.