Multiplan believes that the quality of its relations is associated with both an adequate and healthy work environment and the company conduct that encourages through its policies and guidelines.

All contracts contain specific clauses regarding the rules of regulatory behavior, anticorruption and socio-environmental issues, which extend to all service-providing subsidiaries. The repudiation of any form of discrimination, corruption, harassment, child labor or forced labor is also clear across the board.

Internally, the company seeks to support employees by providing them with all the opportunities necessary for peaceful coexistence and, whenever necessary, intercedes to resolve conflicts.

The Personnel Department receives requests, suggestions or grievances from employees. Multiplan’s relationship channels ensure that clients and consumers can send in questions relating to customer satisfaction, complaints and suggestions to the company and that they will be answered promptly. The tools that provide the permanent operation of this channel are Customer Service (SAC), the Call Center, the Contact Us and social media sites – Facebook, Instagram and Twitter. In addition, the malls’ regularly take action and conduct surveys to measure customer satisfaction, also introducing other practices for this audience.

Through periodic evaluations and a work routine carried out attentively and responsibly, Multiplan seeks to ensure that all its products and services comply with regulatory standards and good health and safety practices.

In addition to a medical first aid clinic and on-duty ambulances, all malls have a fire brigade composed of firefighters, operational personnel, office workers, shopkeepers and outsourced employees, who work directly for the prevention of accidents and are trained to provide first aid.

For outsourced companies, Multiplan maintains contracts requiring compliance with all legal aspects related to occupational safety and health, guaranteeing delivery and training for the use and inspection of all personal protective equipment (PPE), monitoring appropriate handling of chemicals. In these contracts, there are also specific clauses that provide all employees with the benefits defined in a collective bargaining agreement (CBA).

Multiplan’s shopping centers are engaged in supporting social campaigns and consciousness-raising campaigns, working on issues important to Brazil, such as described below:

• Projeto Lagoa Viva at BarraShopping – The Lagoa Viva (Living Lagoon) project focuses strategically on the dissemination of sustainable awareness for preparation and mobilization designed to engage the local community near the Jacarepaguá and Barra la – goons, and in joint management of urgent needs regarding the Barra da Tijuca and Jacarepaguá sub-water basins;
• Re.movies at BarraShoppingSul – An event in partnership with Re.turn, a company that by turning the parking lot of the mall into a large movie theater for screening free movies, promotes ophthalmological care for children living in socially vulnerable areas. The event offered eye consultations to the children in Lar Esperança in Porto Alegre, which assists about 220 young people from Vila Mário Quintana. Ophthalmologic screenings and consultations were supported by OptMob, MustBe Eyewear, FreeLife3D and Horta Barbosa Institute;
• The Admiração Project at ShoppingAnáliaFranco – In 2017, the shopping center celebrated its 18th birthday and, to celebrate, the Admiração (Admiration) project was created. The program documented a series of ten admirable stories of residents who have made a difference in the region and impacted the community through positive and transformative actions;
• E-trash Project at Pátio Savassi – the project has been in place since 2012, providing easy access for the public to properly dispose of various types of used pieces of electronic equipment, which are collected and sent for reuse or proper disposal. By 2017, such materials totaled almost 11 tons.
• Social activities at the Pequeno Príncipe Hospital at ParkShoppingBarigüi – the mall celebrated Christmas in advance with patients from the Pequeno Príncipe (Little Prince) Hospital. The 15 children who participated in the activity attended, exclusively, the show “Believe in Shine” and then got to meet Santa Claus. The visit ended with a lunch at the McDonald’s restaurant. All families were presented with photos of Santa Claus and pantones;
• Support for projects at the Hospital Santa Marcelina at ShoppingVilaOlímpia – Through the Retail Club program, two motivational talks were held in 2017, whose registration – in the amount of R$ 10.00 represented a symbolic “commitment fee.” With approximately 400 participants, among shopkeepers and third parties, the project collected a total of R$ 4,092, which was donated in full to projects at Santa Marcelina Hospital;
• Blood Donations at ParkShoppingCampoGrande – in partnership with HemoRio, the shopping center carried out a series of blood donation programs that in addition to supplying the public blood banks with 1,585 blood bags, made blood tests and detection of diseases transmissible by blood available to donors;
• Book Donations at MorumbiShopping – One of the activities of the 2017 Christmas campaign at MorumbiShopping was the collection of books, donated to selected institutions by the mall. Customers who donated books were rewarded with Faber-Castell kits with colored pencils, crayons and magic markers, as well as a wooden Christmas decoration for coloring. This program distributed 14,000 kits and 20,000 books to institutions that take care of children, state and municipal schools, as well as public libraries.

In addition, other actions are periodically carried out by the malls to promote community interaction and awareness, such as:

• Commemorative dates: Easter, Children’s Day, Women’s Day and Christmas;
• Health campaigns: Pink October (against breast cancer), November Blue (against prostate cancer) and Orange December (against skin cancer);
• Collection/donation campaigns: clothing campaign, toys and books campaign, food donation campaigns, lost and found donations, campaigns to support NGOs;
• Adoption campaigns: for adoption of dogs and cats;
• Exhibitions: organization of various exhibitions focused on social, cultural and sports themes.

Committed to good energy efficiency practices in its projects, Multiplan uses the Free Energy Market in all its malls.

Designed with sustainable energy in mind, ParkShopping Canoas, opened in late 2017, was inspired in Nordic architecture and design, with lots of natural light, several photovoltaic trees that use solar energy to illuminate the parking lot at night and charge the cell phones in the stations.

The management of water consumption in Multiplan’s projects is carried out in a manner that is consistent with local realities, current legislation and always in a way that attends to sustainability and is in line with the consciousness-raising actions promoted by the company.

Since 2014, Multiplan have produced its Inventory of Greenhouse Gas Emissions (GHG), developed according to the specifications of the Brazilian GHG Protocol Program: Accounting, Quantification and Publication of Corporate Inventory of Greenhouse Gas Emissions.

Internationally recognized greenhouse gases regulated by the Kyoto Protocol have been taken into account: carbon dioxide (CO2); methane (CH4); nitrous oxide (N2O); sulfur hexafluoride (SF6); hydro fluorocarbons (HFCs); per fluorocarbons (PFCs); and nitrogen trifluoride (NF3).

The objective of the Inventory production is to monitor the evolution of the emission of gases in each asset and to elaborate action plans for the reduction or control of the volume of these gases.

Due to the large number of people circulating through Multiplan’s projects, the amount of materials made available is high, especially with regard to restroom hygiene.

The disposal of waste in Multiplan projects follows the guidelines established by the National Policy on Solid Waste (Law 12.305/10) and the Selective Collection in Shopping (Law 12.528/07). The company also participates in the implementation of the Solid Waste Management Program (PGRS), which guarantees awareness and a correct destination for discarded materials, both in shopping malls and in administrative areas.

The main waste sent for recycling consists of: paper, cardboard, plastic, glass, iron, aluminum and light bulbs. The waste destined sent to landfills is organic waste.